Google Isn’t God and Buzz Won’t Kill Facebook or Twitter

Category : Google, Opinion, Social media, Twitter

The Google rhetoric is getting a little ridiculous. Yesterday, they announced Google Buzz, a FriendFeed-Facebook-Twitter sort of mash-up built right into gmail. I just read a mini-review of the service by Jason Calacanis. He began with:

BREAKING: Google Buzz is brilliant. Like ground-breaking,
game-changing brilliant.

He then went on to suggest “Facebook has just lost half its value,” that “this could actually derail the Facebook IPO” and even said “If Google adds social gaming to Google Buzz Facebook is 2012′s Pointcast.”

Not in a million years. Here’s the deal, people: Google is not God. They are not a perfect company, and they’ve had plenty of failures. Just like Apple, who proved two weeks ago even they can produce disappointing products (*ahem* the iPad), just because Google slaps their name on something doesn’t mean it’s going to be a winner.

Google Buzz might have potential, but from where I’m sitting I’m not terribly impressed. Several reasons for this.

Facebook is still bigger, and Twitter is still simpler

Easily Facebook’s biggest advantage is its size. There are plenty of complaints about the site, and plenty of complaints about their corporate “stealing of ideas” from Twitter, but with over 400 million active users it pretty well dwarfs Gmail’s 150 million accounts.

Calacanis made the point that Google Buzz is much more secure, privacy-wise, than Facebook, as well. But is that a good thing? It could be argued as a good thing for users, but in my eyes it’s a pretty regressive concept. The future of the Web is open, in my humble opinion, not closed. Google is taking the open nature of all these systems and putting them in a lockbox–your inbox.

As for Twitter, its differentiating factor has always been its simplicity. Twitter is simple. It’s one box, 140 characters, that’s it. It can take a little coaching to really understand the value to be found with the service, but all in all, it’s pretty simple.

Google Buzz strives to be simple, too. It “auto-generates your network,” says Calacanis, a feature that he seems to think is a huge leap over those old ways of actually building your own network. But what if I don’t want them to auto-generate my network? What if not all my friends use gmail? What if Google Buzz’s definition of “what’s interesting” is different than mine? Perhaps its just me but I’m taking all of the buzz around Google Buzz with a hefty grain of salt for now.

Who wants a more cluttered inbox?

I don’t know about you, but speaking for myself and most of the journalists and communications professionals I know, we’ve got ridiculously cluttered inboxes as it is. Google Buzz takes your most recent comments and updates and puts them in your inbox, “to make sure you don’t miss them” says the introductory video on their Web site. That’s the last thing I need, is one more thing taking up space and distracting me from more important e-mails, work, etc.

Are you active on Twitter? Imagine if you got an e-mail every time you’re mentioned. For me that would be 50-60 additional e-mails a day, on average. And Facebook? What if you got an e-mail for every single comment, photo, friend request, or application invite you received. Most people have hundreds, if not thousands, of Facebook friends–the thought of seeing all that nonsense in my inbox is terrifying.

Buzz is built off of the existing Gmail infrastructure. Sure, it’s convenient if you’re a Gmail user, but it’s also one more thing to deal with. Some people, like my sister are just turning it off altogether.

Do we need another social network interface?

Who says we want this? Who says users want this? Plenty of people are already noting the similarities to FriendFeed with Google Buzz. FriendFeed flopped and got bought up by Facebook–what makes Google think they can put it out with a different name and make it work? Sure they’ve got a bigger installed base, but if people are just turning it off then who’s to say it’s actually going to be used?

Personally I like having my networks a little bit separated. I focus most of my social media time on Twitter, Facebook and LinkedIn, and think of them as a sort of tiered network system for my connections. Twitter is the catchall–I’m connected to people I know in person, people I only know online, and people I just want to get to know. LinkedIn is for my professional connections, people whom I want to have intelligent, career-related conversations with. Finally Facebook is for people I really know, people I know and like in person or at least know pretty well online.

Google Buzz throws that out the window and says, “okay, you’ve sent these people multiple e-mails, we’ll make you a friend on Google Buzz.” No thanks.

On top of all that, there’s a social network for everything. There’s FourSquare for location, Meetup.com for in real life connections, all the old standbys, plus Ning for individual, issue/company/topic-specific social networks. What is Google Buzz adding to the mix that we don’t already have. How is it going to make my social media interaction online better? I’m not seeing any answers for that question.

For marketing and communications professionals, Buzz seems pretty well worthless.

How does this benefit business? How can Buzz be used by marketing and communications professionals to reach out to new audiences, to interact with new customers, to innovate in customer service? Twitter and Facebook play invaluable roles in marketing and communications today, but Buzz is noticeable lacking in that arena.

Sure, it’ll have Google Adsense, I’m sure, but Adsense is nothing but a faucet of money for Google, coming from junk ads that few people really click on anyway. Although my career is young, I’ve never heard Adsense mentioned as playing a significant role in any marketing or communications campaign.

Nope, from what I see Google Buzz looks to be no fun for us. And if it succeeds in draining some of the momentum from Facebook and Twitter–which I honestly don’t think it will–it’ll be a shame that so much of the innovation in customer service, community outreach, online organizing and online marketing and communications in general will have gone down the drain with those services.


As far as I can tell, Google Buzz looking like another Google Wave–lots of hype, disappointingly little substance. Google has a lot of questions to answer. They still have yet to prove themselves in the social media space, and while their social search features are showing more potential, all previous forays into social networks have been pretty miserable failures.

If Google can prove to me why all the things I just mentioned are addressed, or can convince me why the things above don’t matter, then maybe they’ll begin to win me over.

What do you think about Google Buzz? Are you using it already? Have you noticed yourself visiting Facebook and Twitter less often because of the service? Let us know in the comments or tweet at us @shamable.

Alex Priest is a junior at American University in Washington, D.C. studying Public Communications and Marketing, and minoring in Statistics. Originally from Kentucky, Alex has embraced the capital city and has strong interests in public relations, advertising, social media, social justice causes, and politics. Check out his personal blog at alexpriest.com or follow him on Twitter, @alexpriest.

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  • I agree with you on most things, however I think it bares mentioning that when Facebook and Twitter started no one thought they could be used for company marketing and communications so the verdict on it's utility in those departments is still out. I think Buzz might fill a niche amongst Gmail users who don't already participate heavily in other social networks since for them there isn't the adoption obstacle of fracturing their network.

    My biggest gripe is the auto generated network, which you mentioned. Especially because it not only adds people you don't want to follow you but it's also pretty bad about not adding people you do want to follow. There are some friends I don't email often (or at all) but still communicate with regularly via other tools.
  • benmerrion
    Good dismantling of the hype Alex. The problem with the hype is that it fails to consider the mainstream user. People right now are comfortable with their present social networks, whether it be Facebook, Twitter, or others and just because some of the popular early adopters such as Calacanis think that Buzz is better, doesn't mean that the others are going to lose ground. I have seen many comments where the average user doesn't understand how Buzz is different or better or what it is to be used for. So I don't think Facebook and Twitter are going to be used less often, at least immediately, by the majority of people on social networks.

    I do however, think it's worth exploring and there seem to be some unique features that can be helpful. I also think it's easier to use than Google's other much hyped product, Wave. You can follow those with public Google profiles and there are some Twitter-like aspects to it such as @ replies. I do think it can be used for marketing and promotion because of this, so I don't think it's worthless for these uses. You can also use filters in gmail for preventing what you don't want in your inbox to show up there.

    Let's explore what makes it different and how it can be used. I do think that once we discover that, then it's good to make the average user aware of these things. I don't think that we need more hype, though. I think the early adopters should focus on how Buzz and other new services can be beneficial to the average user to help get things done or to help others.
  • Thanks for your thoughts Alex. I think the hype is definitely worth dismantling. I don't think people are going to be using Facebook and Twitter less. In fact, it's again mainly the early adopters who are flocking to this, and others are more skeptical of how it is beneficial. Even though it seems simpler to use than Google's other hyped product, wave, I think that it's going to take a while before this goes mainstream. I do think it's worth using though and you can follow those who do have public profiles with Google. Also, with gmail's filters, you can choose where all your Buzz stuff goes, so it doesn't have to clutter up your inbox (http://lifehacker.com/5468067/hideremove-google-buzz-updates-from-your-gmail-inbox). I think any new service is worth using and exploring so we can see how it can help us - if it can. I don't think that hyping it like Calacanis does is very helpful though.
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